Kinrafter Support

We're here to help. Write to support@kinrafter.com and we'll reply within 2 working days. Please never send your recovery key, passwords or document photos by email. We will never ask for them.

Common questions

I lost my phone. Can I get my documents back? Yes, if you set up recovery before. Sign in on the new phone, then choose one of:

1. Your recovery key (the code that starts FOS1), saved somewhere safe.
2. Approval from another phone where you're still signed in.
3. Two of your three trusted people (recovery cards you gave them).

Then go to Security → Sign out everywhere on your other devices if the lost phone could be misused. Without any of these three, we can't recover your documents. We never have your key.

I forgot my recovery key. If you're still signed in on a phone, open Security → Recovery to see your recovery options and create a new set. If you have no signed-in phone and no recovery key or cards, your documents can't be opened. We can't reset it for you.

How do I export my documents? Open Security (or Backup) → Export, import or delete my data → Export. Keep the file private, because an export is a readable copy of your documents.

How do I delete my account? Open Security → Export, import or delete my data → Delete account. You'll be asked to confirm and to have signed in recently. Your documents and sign-in details are removed. Export first if you want a copy.

Free or Pro? Free keeps up to 5 documents on your phone only. Pro (₹499 a year) adds secure cloud storage for up to 100 documents, syncing across your devices, family sharing, export and the recovery options. Archived documents count toward your limit; you can delete them to free space.

My reminders aren't showing. Open Profile → Notifications and turn them on. Then allow Kinrafter in your phone's settings. If you don't open the app for a long time, open it once a month so the reminders are scheduled again. Alerts are generic and don't show your document details.

Scanning gives a poor result. Scan on a flat, well-lit surface with the document filling the frame. For cards such as Aadhaar and PAN, scan both sides: front first, then the back.

I can't open a PDF. Install a PDF viewer app, or use Download to save it to your phone. On iPhone, PDFs open inside the app.

Sign-in problems.

• Check you're using the same method as before (Google or email and password).
• For password sign-in with an authenticator, you'll need the 6-digit code from your app, or one of your backup codes.
• Security → Sign-in methods shows what's connected to your account.

Screenshots are blocked. Kinrafter blocks screenshots and screen recording to protect your documents. You can change it under Security → Screenshots.

Report a security problem

Write to security@kinrafter.com with what you found and how to reproduce it. We'll acknowledge it within 2 working days. Please give us reasonable time to fix it before sharing it publicly.

Complaints

For a privacy complaint, contact our Grievance Officer: NN Software Solutions Support Team, grievance@kinrafter.com, Telangana. See our Privacy Policy.